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Frequently Asked Questions



How does it work?
What are the benefits of membership?
How much does membership cost?
Do you offer insurance?
How long can I BORROW an item?
How do I return my mobile device?
How do I cancel a return?
Can I BORROW more than one device at once?
When is my credit card charged for membership fees?
When is my credit card charged for item rental?
How do I cancel my membership?
Do you accept checks or money orders?
Who pays for shipping and handling?
How long will it take to receive my item after you receive my request?
Can I get my requested item sooner?
What, if any, taxes apply to my order?
Are these NEW device? What condition are the devices in?
What are some advantages to borrowing instead of buying?
What if the device I'm borrowing gets cracks or breaks?
How do I update my email address?
How does the point program work?

How does it work?

Answer:
At RENTOBILE we make it simple for you to rent lastest hot mobile devices - so you can always enjoy the most popular, sleek gadgets!

  1. Decide if you'd like to become a RENTOBILE member OR rent as a Guest. (Members enjoy our lowest rental rates plus other privileges outlined below.)
  2. Browse our exciting collections and click the borrow button on the items you'd like to rent.
  3. Rent by the month or for as long as you'd like!
  4. When you're ready for something new, just return the item and tell us what to send next!



What are the benefits of membership?

Answer:
There are MANY reasons to become a RENTOBILE member!

  1. You'll save on rental fees. Members pay our lowest rates.
  2. When we receive brand new mobile devices, you'll hear about it first!
  3. You'll enjoy our mobile device accessories - where you can save up to 50% of original price!

NOT SURE ABOUT BECOMING A MEMBER? Remember, you can rent from us as a Guest for as long as you wish. Membership is available whenever you're ready to start enjoying the benefits listed above.




How much does membership cost?

Answer:
There are two options for enjoying the benefits of RENTOBILE membership.

  • * 6 Months for $77.70 (Only $12.95 per month)
  • * Save 33%! 1 YEAR for $120.00 (Only $10 per month)

Membership will be billed in one easy payment. You'll be billed separately for each item you rent.

REMEMBER: joining RENTOBILE at any level assures you of the lowest rental rates.




Do you offer insurance?

Answer:
Yes. Optional coverage against excessive wear and tear is available. Rates vary by item, and are provided when you check out.




How long can I BORROW an item?

Answer:
There is no time limit on your borrowing needs. Keep it for a month. Keep it for 6 months. Or, keep it for a year! As long as your account is in good standing, the frequency of your item rotation is completely up to you.




How do I return my mobile device?

Answer:
Returning the mobile device you've enjoyed is quick and easy. Follow the simple steps below to return a device:

  1. Visit the MY PROFILE page and click on RENT HISTORY.
  2. Click on RETURN ITEM button.
  3. Pack device, original accessories, CDs and manuals in a return box.
  4. Place the Return Receipt in the box and affix the Shipping Label to the outside.*
  5. Drop your package off at any UPS location. Borrowing fees will be suspended once the shipping label is scanned, indicating the package is in transit.
  6. We'll let you know when we receive your package.
* If you lost shipping label, give us a call at 1-201-710-8632 and we'll email your a label you need.



How do I cancel a return?

Answer:
You can cancel a return and hold on to that hot device a little longer by emailing us. We'll resume billing the day you cancel the return.

Once you drop a package off at UPS and the shipping label has been scanned, the return can no longer be cancelled.




Can I BORROW more than one device at once?

Answer:
Currenlty, you can borrow one device at a time. However, we understand that some users has family plan and need to borrow more than one device. If this is the case, please let us know first.




When is my credit card charged for membership fees?

Answer:
Membership billing occurs on the day you sign up for service and then each month on the anniversary date of the day you signed up. If your anniversary date is the 29th, 30th or 31st, billing will occur on the 28th. You will continue to be billed on a monthly basis. If you should choose to cancel, you may do so at anytime by contacting customer service.




When is my credit card charged for item rental?

Answer:
Item rental, shipping and insurance fees occur on the date an item is shipped. If an item is not returned within the one month period selected, you will continue to be billed on the renewal date of the item (one month accordingly). When you request to borrow an item, we pre-authorize your credit card or debit card for the amount of the transaction (item fee, S&H and insurance). This charge will not go through until the item is shipped. Monthly rental fees are charged on the day an item ships and there is a 6-12 day grace period for the initial rental term to cover delivery times both to you as well as back to our processing center.




How do I cancel my membership?

Answer:
You can cancel your membership by contacting our customer service department at 1-201-710-8632 or by visiting MY PROFILE page.




Do you accept checks or money orders?

Answer:
Sorry, at this time we are not accepting checks or money orders.




Who pays for shipping and handling?

Answer:
There is a $9.95 round trip ticket charge assessed to your account each time you borrow a device. The item ships to you via UPS. When you're ready to borrow a device, simply browse our site and make your selection. When you're ready to return an item you are currently borrowing, send it back using the return box and label. Shipping fees include insurance for the item during its journey. $9.95 will automatically be billed to your account each time you choose to borrow a device. A signature will be required for receipt of shipments.




How long will it take to receive my item after you receive my request?

Answer:
As soon we receive your request, we check our inventory to confirm the availability of the device you requested to borrow. If it is available, you will receive your item within 4-5 business days for our standard shipping option. You can expedite your delivery by selecting Overnight or Two-Day shipping options at the time you place your request.




Can I get my requested item sooner?

Answer:
Yes! We offer four shipping options for each borrow request: Overnight, Two-Day, Three-Day and Standard shipping. Simply select your shipping option at the time you place your request.

Shipping Option Arrival Time Fee
Overnight Arrives the next business day when order is placed before 12pm CST. $36.95
Two-Day Arrives within 3 days when order is placed before 12pm CST. $29.95
Three-Day Arrives within 4 business days when order is placed before 12pm CST. $24.95
Standard Arrives within 5-6 business days. $9.95

The shipping option for an item on your Wait List can be changed at anytime before the item becomes available by changing the shipping selection on your Wait List page. Currently, we are not able to ship to P.O. boxes, APOs or international addresses.



What, if any, taxes apply to my order?

Answer:
Taxes apply to all residents of New Jersey.




Are these NEW device? What condition are the devices in?

Answer:
All of our items are either "new" or in "like new" condition. We have very high standards at RENTOBILE. Each device goes through an elaborate process of quality control before we allow it to be "like new" by one of our members.




What are some advantages to borrowing instead of buying?

Answer:
There are lots of advantages. Here are just a few:

  • You can have latest mobile device in your hand.
  • You do not have to wait til your contract is over to get a new device.
  • Keep a device as long as you want. When it's time for something new, simply return the device and borrow another.
  • Save money by borrow expensive devices - but are quickly outdated.

We could go on, and on, and on!




What if the device I'm borrowing gets cracks or breaks?

Answer:
We hope you care for our device and that you'll return the item in much the same way you received it. We understand that there will be everyday wear and scratches and there is no additional fee assessed in these instances. However, if the device is abused, broken beyond everyday wear and scratches or lost, your account will be charged a reasonable repair or replacement fee. Some devices, however, are not easily replaceable and a fee, up to full retail replacement, may be charged.




How do I update my email address?

Answer:
Simply login to your RENTOBILE account and click on ACCOUNT INFO under MY PROFILE. Then click on the UPDATE link, enter your new address, and click Save.




How does the point program work?

Answer:
We know that as a RENTOBIL member, you've got a passion lastest mobile devices. That's why we've created a new member benefit that rewards you each and every time you keep spend a dollar with us on borrowing, shipping and purchase. And those points can be redeemed for a reward toward your next borrowing request. So keep up with the latest in mobile devices, because every dollar gets you closer to your new favorite gadget.




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