Frequently Asked Questions

Answer:
At RENTOBILE we make it simple for you to rent lastest hot mobile devices - so you can always enjoy the most popular, sleek gadgets!

1. Become a member for FREE!
2. Browse our exciting collections and click the rent button on the items you'd like to rent.
3. Rent by the month or for as long as you'd like!
4. When you're ready for something new, just return the item and tell us what to send next!

Answer:
There is no time limit on your borrowing needs. Keep it for a month. However, we do not recommend our members NOT to keep it for more than 6 months. We are here for you to play around with more toys! As long as your account is in good standing, the frequency of your item rotation is completely up to you.

Answer:
Returning the mobile device you've enjoyed is quick and easy. Follow the simple steps below to return a device:

1. Pack device, original accessories, CDs and manuals in a return box.
2. Place the Return Receipt in the box and affix the Shipping Label to the outside.*
3. Drop your package off at any UPS location. Borrowing fees will be suspended once the shipping label is scanned, indicating the package is in transit.
4. We'll let you know when we receive your package.

Answer:
Currenlty, you can borrow one device at a time. If you are a developer, email us.

Answer:
Item rental and shipping occur on the date an item is shipped. If an item is not returned within the one month period selected, you will continue to be billed on the renewal date of the item (one month accordingly). When you request to borrow an item, we pre-authorize your credit card or debit card for the amount of the transaction (item fee and S&H). This charge will not go through until the item is shipped. Monthly rental fees are charged on the day an item ships and there is a 3~5 day grace period for the initial rental term to cover delivery times both to you as well as back to our processing center.

Answer:
Sorry, at this time we are not accepting checks or money orders.

Answer:
There is a $12.95 round trip ticket charge assessed to your account each time you borrow a device. The item ships to you via UPS. When you're ready to borrow a device, simply browse our site and make your selection. When you're ready to return an item you are currently borrowing, send it back using the return box and label. Shipping fees include insurance for the item during its journey. $12.95 will automatically be billed to your account each time you choose to borrow a device. A signature will be required for receipt of shipments.

Answer:
As soon we receive your request, we check our inventory to confirm the availability of the device you requested to borrow. If it is available, you will receive your item within 3-5 business days.

Answer:
All of our items are either "new" or in "like new" condition. We have very high standards at RENTOBILE. Each device goes through an elaborate process of quality control before we allow it to be "like new" by one of our members.

Answer:
There are lots of advantages. Here are just a few:

• You can have latest mobile device in your hand.
• You do not have to wait til your contract is over to get a new device.
• Keep a device as long as you want. When it's time for something new, simply return the device and borrow another.
• Save money by borrow expensive devices - but are quickly outdated.

We could go on, and on, and on!

Answer:
We hope you care for our device and that you'll return the item in much the same way you received it. We understand that there will be everyday wear and scratches and there is no additional fee assessed in these instances. However, if the device is abused, broken beyond everyday wear and scratches or lost, your account will be charged a reasonable repair or replacement fee. Some devices, however, are not easily replaceable and a fee, up to full retail replacement, may be charged.

Answer:
Simply login to your RENTOBILE account and click on MY ACCOUNT then enter your new address, and click Save.